Project Manager

Define and document project scope, deliverables and milestones that support timely delivery of NetScore SaaS solutions to customers.

Track milestones and timelines across projects and institute necessary workflow, personnel, and financial resource allocations.

Proactively identify and document business risks, customer escalations and communicate with all stakeholders so business continuity and customer satisfaction are not affected.

Provide NetScore product functionality expertise as needed during project planning, development, and production support phases.

Effectively communicate project expectations, change requests to project team members and stakeholders in a timely manner.

Predict resources needed to reach objectives and manage resources in an efficient and effective manner.

Responsible for overall quality, engagement, and adherence to the schedule and hours allocated for the project.

Resolve project conflicts and competing priorities. Accountable for the successful delivery of all project phases, releases, and project components.

Share best practices, industry knowledge, and personal expertise to educate both clients and fellow consultants, in a formal and respectable way.

Good domain knowledge in Financial Accounting (Accounts Receivables, Accounts Payables, General Ledger, Purchase, Fixed Asset, Inventory management etc.)

Experience handling successful implementation and deployment of ERP & eCommerce add-on applications in either NetSuite, Salesforce, Microsoft Dynamics, Ramco, Infor, or Navision / Great Plains.

Experience of working with SMB customers in Retail, Wholesale Distribution and General Business verticals is desired. Should have experience managing USA Projects and ability to work in US / APAC time zones as required.

Proven experience in implementing DevOps, Agile, Lean technologies, and SaaS product deployments.

Strong negotiation, communication skills and ability to build customer and partner relationships.

Strong project management skills and experience in resolving project escalations.

Must be self-motivated, responsive, professional, and dedicated to customer success.

IT project management and software product development experience is mandatory for this position.

Strong knowledge of ERP, CRM, Order to cash, procure to pay and supply chain processes.

Bachelor’s degree in finance, information technology or equivalent required.