Kavanaugh Restaurant Supply Improves Efficiency in Delivery Operations with NetScore
Kavanaugh Restaurant Supply, established in 1987, is a leading US provider of restaurant equipment and supplies with 30+ years of industry experience. Their 10,000 sq. ft. Wisconsin showroom ranks among the Upper Midwest’s largest foodservice equipment suppliers.
This case study highlights Kavanaugh’s successful implementation of NetScore Delivery Routing to streamline delivery processes within NetSuite, exemplifying their dedication to excellence.
The NetScore solutions helps Kavanaugh
resolve issues and reach their goals
Wisconsin, United States.
Restaurant Equipment Supply
Business Scenario
As Kavanaugh Restaurant Supply grew from a small warehouse to a 10,000 square foot showroom, they needed a robust delivery routing solution to maintain their commitment to top-notch customer service. While NetSuite ERP was effectively supporting Kavanaugh’s operations, they were looking for a solution to efficiently plan and manage deliveries in a coordinated and strategic manner within NetSuite, without disrupting their existing setup.
Challenges
The manual processes used by Kavanaugh to plan and manage deliveries were inefficient, outdated, and lacked accuracy. Manual processes led to inaccuracies in delivery routes and delays in deliveries which caused customer dissatisfaction. The company needed a way to automate its delivery route planning process and increase visibility into the entire operation from start to finish.
Result
(I) Task assignments
(II) Task re-assignments
(III) Route planning
The NetScore solutions helps Kavanaugh
resolve issues and reach their goals
NetScore’s Delivery Routing for NetSuite helped Kavanaugh to optimize delivery routes and improve order processing, which led to reduced delivery times and fewer miles driven, ultimately reducing costs and delays for the company. “We’re saving ourselves a ton of time and having greater accuracy by having less human intervention. We’re not asking ourselves, ‘Did I apply that right?’ ‘Did I pick the best route?’ ‘Did I accidentally key in the wrong number?’ All of that has gone away,” shared Kavanaugh, “We’re looking almost to gain a complete headcount.”
“We’re at least 25% more efficient right now with several processes. The new efficiencies touch multiple teams and have given everybody some of their time back, not to mention not having to worry about small mundane things that escalate into big problems. I think that speaks volumes of our return on investment”. said Kavanaugh.
Overall, NetScore’s Delivery Routing for NetSuite helped Kavanaugh Restaurant Equipment to improve efficiency, accountability, customer satisfaction, and employee satisfaction while reducing costs and delays.
“We’re at least 25% more efficient after implementing NetScore automation.”
Kristi Kavanaugh
Kavanaugh Restaurant Equipment is a leading regional provider of restaurant equipment and supplies in the US with over 30 years of industry experience. Kavanaugh turned to NetScore to improve its delivery operation efficiency from inside NetSuite. NetSuite ERP supports Kavanaugh’s operations. NetScore streamlines the process by providing an integrated delivery routing solution within NetSuite.
The manual processes used by Kavanaugh to plan and manage deliveries were inefficient, outdated, and lacked accuracy. Manual processes led to inaccuracies in delivery routes and delays in deliveries which caused customer dissatisfaction. The company needed a way to automate its delivery route planning process and increase visibility into the entire operation from start to finish.
Kavanaugh experienced several benefits by using NetScore’s Delivery Routing for NetSuite, Kavanaugh automated many manual processes, such as task assignments, re-assignments, and route planning. This automation improved their operations’ efficiency and streamlined their employees’ workflow, leading to less confusion and fewer errors
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