NetScore Delivery Routing for NetSuite

NetScore has enabled our company to get digital signatures upon delivery of sales orders, which has helped us get closer to our goal of going all digital. The amount of paper processing was significantly reduced, and invoicing has become much faster in our accounting department.

Brad Bowden | Chief Executive Officer

Leveraging the NetScore solution, we were able to achieve our goal of capturing a digital POD, which was available instantly for our customers and allowed our AR team to invoice the same day. This reduced the time it took us to receive payment and improved cashflow tremendously. This also allowed our logistics team to analyze the NetScore routing load plan against the actual trip from our truck tracking software and reduce fuel costs significantly.

The NetScore solution also reduced 95% of our printed paper and achieve our goal to a more environmentally friendly process, which also saves us thousands in paper per year. This was an easy to implement solution. The NetScore team has made several customizations to accommodate our business, such as Lat/Log delivery points, as well as physical addresses, unique to oil & gas industry. I can’t wait to see the next evolution of this product.

Eric Toureilles | Director of Information Systems

NetScore has really helped us improve our distribution system allowing for more efficient communication between our operations and sales teams which has translated into higher sales, less order drop off and ultimately happier customers and happier team members.

One of the main reasons we implemented NetScore was to meet various compliance requirements both financial and industry specific while increasing efficiency and reducing labor costs. Having the type of digital record keeping that NetScore provides us, tied to our supply chain operations, has helped us immensely in getting through financial audits and settling customer disputes.

The NetScore team has been very accommodating with specific customizations we required and developing tailored solutions. The post production support team has also been impeccable with their timing and ability to easily solve any issue we may encounter.

Bradford Boulay | Sales Analyst

Our requirements for improved visibility of delivery routes in progress and a reduction in the miles of paperwork that had to be handled multiple times (printed, scanned, signed, saved, emailed) were met with the NetScore Delivery add-on for NetSuite.

The support team were responsive with any tweaks that we needed to make the app suit our needs. We are so much more productive and have improved our sustainability aims by reducing our printed paperwork. We are very happy with the product.

Peta Mascall | Head of Finance

We were in need of a service to allow our company to better route deliveries and get Digital POD. NetScore allowed us to reduce paper and route deliveries more efficiently, along with getting signatures and making edits to orders on site, if needed. They are very responsive with any issues or fixes and helped make the software work well with our regular business process.

Matthew Cohen | Project Manager

Our business was looking for a delivery software that would allow us to go digital with our POD process and allow our drivers to be more efficient on the road. We were using a lot of paper and wanted to move to something more sustainable. NetScore has allowed us to get rid of hard copy PODs and has pretty much cut out POD filing. We have run into some minor issues due to how we operate. However, the NetScore team has been quick to help us solve all problems.

Brandon Show | Operations Manager

Prior to using the routing app, we had no method of integrating our warehouse/ delivery operations into NetSuite. We asked NetScore to develop the app for our company in order to achieve this goal. Since we’ve been using the app, we are now able to track the progress of drivers’ deliveries and confirm that our customers received orders in NetSuite. Invoice images are instantaneously uploaded into NetSuite as soon as the driver submits them through the app. We use a saved search from NetSuite to confirm the orders, which have been delivered, and verify that we have an image of the signed copy of the invoice.

In addition, the NetScore team is always prompt in resolving with any technical issues we have. Overall, we would definitely recommend the app as a great tool to integrate your warehouse and delivery operations in NetSuite.

Kevin Cassidy | Marketing Coordinator

The Delivery Routing system has enabled faster efficiency by allowing our drivers to plan and route in advance. It has also streamlined our fulfilment process and the automated invoicing with strategic APIs really helped our customers.

Kudos to your team whom we are very impressed with their level of NetSuite expertise and understanding of our company needs

The project team always comes through expertly and makes excellent suggestions and recommendations on what we need for our project deployment and can guide us very well. Issues are always promptly resolved even after we go live.

Elizabeth Hong | Project Manager

Our company implemented the NetScore Delivery Routing system as part of a NetSuite ERP overhaul. The NetScore team was communicative and assistive during the development and go-live phases and met the proposed deliverable timelines. Our employees find the application intuitive and easy to use, which is critical. NetScore has improved our dispatching efficiency and streamlined our fulfillment and invoicing processes. In addition, we now provide customers real-time delivery information and photos. We have begun moving forward with additional modifications based on our customer-specific needs that will further enhance the application. We are very pleased with our decision to utilize NetScore as part of the NetSuite ERP solution. We feel the NetScore team is highly capable and has met and exceeded our expectations to date.

Evan Moorehead | Owner

The NetScore Delivery Routing system is an excellent solution for any business looking to add more automation to their outbound delivery process within NetSuite! We looked at several options but settled with NetScore as it integrates directly with NetSuite.

Since choosing NetScore, the team there have been professional in their process to get us onboarded and the system running. Our frequent requests to customise parts of the app have never been an issue, nothing seemed to be too difficult for them!

As part of our scope, we required automated SMS messages to our customers at various stages throughout the delivery. Again this was something NetScore had not done before, however they handled it brilliantly. This feature is now providing our customers with greater service and giving us many efficiencies internally as well.

NetScore helped our dispatch and logistics operations: go paperless, track our drivers, provide greater communications to our customers, and all at a decent price. Well done NetScore Team!

Ben Thorncroft | Logistics Manager